Did you notice your SimpliSafe smart lock not responding? Nothing to worry about! The SimpliSafe smart lock adds to your existing home security system at an affordable price. SimpliSafe smart locks are some of the most reliable door locks on the market. The only complication with the SimpliSafe smart lock is that it can come across complications all of a sudden. However, these complications do not make your device any less useful or effective.
So if you also are running into complications with your smart lock, you are on the right page. This page has been created to help our users with the SimpliSafe smart lock troubleshooting steps. Please follow this guide if you also noticed your SimpliSafe smart lock not responding.
SimpliSafe Smart lock troubleshooting
Follow this step-by-step guide if you find your SimpliSafe smart lock not responding. Kindly follow the outlined steps below:
- Replace batteries
This could be the main reason behind the complication you are facing with your smart lock. Your device must be dealing with exhausted batteries when the SimpliSafe smart lock is not responding. If you noticed this issue all of a sudden, then most likely the batteries are the culprit.
- Improve WiFi network
The next step in SimpliSafe smart lock troubleshooting should be about improving the WiFi strength of your network. Make sure the router is not set to emit only a 5GHz wireless network. It should be emitting both the 2.4GHz and the 5GHz WiFi networks. Kindly make sure the router is not placed too far away from the SimpliSafe smart lock. Please bring your router a little closer to the SimpliSafe smart lock.
- Bring the base station and lock closer
Most of the time, reducing the distance between your smart lock and the base station will help you fix the issue instantly. If the router is placed far away from the smart lock, you must consider bringing the base station closer to the router.
- Reset SimpliSafe smart lock
In case the issue persists, you need to perform this last step of SimpliSafe smart lock troubleshooting. If nothing turns out to fix the issue, you need to reset your SimpliSafe smart lock right away. You can use the SimpliSafe app to reset or recalibrate the smart lock on your own. If it does not help, you can contact the support team to learn how to reset the device.
Final thoughts
The SimpliSafe smart lock is a very great addition to your existing home security system. However, issues are very common on all smart home devices that work hand-in-hand with your wireless network. If you find your SimpliSafe smart lock not responding, please ensure that you follow the aforementioned instructions carefully.
In case you need help with the SimpliSafe smart lock installation, please contact our experts. If you still come across any issues with your device or you need any help, please get in touch with our support team.
