Is your SimpliSafe doorbell camera offline? If your doorbell camera is offline, it means that your camera is not connected to the WiFi network. Moreover, if the camera is not connected to your home network, it will not work properly. Most of its features will not work without any active internet connection, and if your doorbell camera’s features are not working, your camera is good for nothing.
We have created this page to help you in bringing your doorbell camera back to life. If you observe your SimpliSafe doorbell camera not working, you must follow this page. Let us tell you that you are on the right page and this page will discuss the common causes of the SimpliSafe doorbell camera offline issue. We will also discuss the troubleshooting steps in order to fix the issue.
Keep reading this page to learn everything about the SimpliSafe doorbell camera’s issue.
Reasons why SimpliSafe doorbell camera not working
Firstly, it is important to go through the common causes of the SimpliSafe doorbell camera offline issue. As you understand the root cause of the doorbell camera’s offline issue, you will find it easy to understand and perform the troubleshooting steps.
- Outdated or malfunctioned doorbell firmware
- Power issues
- Network connectivity issues
- Camera out of memory
- WiFi signal strength is too weak
These were five most common reasons why is your SimpliSafe doorbell camera not working properly. Now, our troubleshooting steps will remain around these points. That way, we will be able to fix the problem right away.
Troubleshooting Steps for SimpliSafe doorbell camera offline
We have put down the seven-step troubleshooting guide that will help you fix the SimpliSafe doorbell camera not working issue in the easiest way. You won’t have to contact your supplier or any professional technician.
Follow the SmpliSafe doorbell camera troubleshooting steps as follows:
1: Check Power and Connection
- Firstly, cross-check the power connection on your camera.
- The camera must be connected to the stable power supply.
- Make sure the wall outlet in which your doorbell camera is plugged is supplying adequate power supply.
- Consider changing the power outlet if it causes any problems.
2: Reset the Doorbell Camera
- If you still experience the SimpliSafe doorbell camera offline issue on your device, you must reset its settings to the factory defaults.
- Unmount your doorbell camera from its mounting plate.
- Make sure the device is powered On.
- You will see a reset button right above the micro-USB port on your camera.
- Press and hold the reset button for 16 seconds and then release it.
- After that, allow some time for your doorbell camera to revert to the factory default settings.
3: Update Firmware and App
- In case the SimpliSafe doorbell camera not working issue persists, you need to update your camera’s firmware.
- Login to the SimpliSafe app and go to Devices.
- Select your doorbell camera and go to its Settings.
- Thereafter, select Firmware Update and the app will check for the latest updates.
- If an update is available for your doorbell camera, follow the in-app prompts to upgrade it.
- Moreover, the SimpliSafe app must also be updated to the latest version.
4: Adjust Motion Settings
- If you notice your camera not recording motion or not recording videos, you need to adjust its motion detection settings.
- Login to the SimpliSafe app and go to Settings.
- After that, go to the Motion Detection page and adjust the settings as per your requirement.
5: Check Wi-Fi Signal Strength
- Login to the SimpliSafe app and check the WiFi signal strength.
- In case it is too low or weak, you must consider optimizing the network.
- Moreover, bring the router a little closer to your doorbell camera.
- Be sure that no WiFi gadget or appliance is obstructing the network.
6: Verify Subscription Status
Please check your subscriptions status. In case you had already bought a subscription plan and it has already been utilized up to its limit, you need to upgrade your plan.
7: Contact SimpliSafe Support
If you still observe your SimpliSafe doorbell camera not working or SimpliSafe doorbell camera offline, make sure you contact our SimpliSafe-dedicated support team.
Conclusion
This page was all about the SimpliSafe doorbell camera offline issue and how you can fix it using the most effective doorbell troubleshoting steps. SimpliSafe doorbell camera is one of the most amazing security cameras for your home security. If you see your SimpliSafe doorbel camera not working properly, you must look for the reasons behind the issue.
We hope this post helped you learn how to fix this problem on your own, without calling a paid technician. If you experience any issues with your doorbell camera, feel free to talk to our support team for more help.
FAQs
Why did my doorbell camera stop working?
Your doorbell camera may have stopped working because of the WiFi connectivity issue or firmware issue. Moreover, if there are power issues on your device, it may not be able to work properly.
How do I reset my SimpliSafe video doorbell camera?
To reset your SimpliSafe doorbell camera, you need to unmount your camera and press the reset button located above the micro-USB port. Press and hold the button for at least 20 seconds. The camera will be reset successfully.
Why does my SimpliSafe doorbell camera keep going offline?
Most probably, there might be an issue related to the WiFi connectivity. Make sure your camera is connected to the WiFi network at all times.
