Generally, Simplisfae cameras are renowned surveillance devices that secure your home and outdoor premises. Likewise, these are laced up with smart motion detection features and colored night vision. Besides this, with so many latest attributes, users sometimes face a Simplisafe camera offline issue that is temporary and can be easily resolved.
Additionally, several reasons are responsible for this issue but the primary reason is that the base station is disconnected from the WiFi or the camera, or it is out of router network range. If you require assistance in resolving the Simplisafe camera keeps going offline issue and want to understand the possible causes and troubleshooting methods, then keep reading this blog.
Why Does My Simplisafe Camera Keeps Going Offline?
As mentioned above, the camera offline issue can occur if your base station is not linked to your router’s network. However, several other reasons are also responsible for this issue, such as:
- Weak network signal
- WiFi signal obstructions
- Outdated firmware
- Incompatible network bandwidth
- Outdated app version
- The camera is out of the router network range
- Power outage
How to Get the Simplisafe Camera Back Online?
If you have trouble with your SimpliSafe surveillance device or facing a Simplisafe doorbell camera offline issue, then we list down a few methods you can use to fix the problem. Let’s have a look at them:
1. Check the Power Supply
Make sure your camera is getting enough power. Check that the power cable and adaptor are connected properly to the power outlet. If one power source doesn’t work, try another.
2. Remove Network Interferences
Eliminate any objects that disrupt the network signal, such as mirrors, furniture, cordless phones, or remote control toys.
3. Change Your Router Bandwidth
Generally, SimpliSafe cameras support 2.4 GHz bandwidth, so if your router is working with 5GHz frequency, your camera may not work. Hence, change the router’s network configuration and set 2.4 GHz bandwidth to resolve the Simplisafe outdoor camera offline.
4. Check Ethernet Cable Connections
Make sure your network cable connections are tightened enough. If any of the cables are damaged, replace them to stabilize the network.
5. Power Cycle the Camera
If you’re experiencing temporary glitches or network connectivity errors with your Simplisafe camera, then power cycle your camera, router, and base station. Turn off each device by plugging out them, wait for 30 seconds, and then plug them back.
6. Contact Your ISP
If weak wireless signals continue or the router shows no network, you may need to contact your ISP to know the status.
7. Update the Camera/Base Station Firmware
If you get a firmware update prompt in the SimpliSafe Home Security app, update your base station and camera firmware. It will help to resolve the Simplisafe camera keeps going offline issue.
8. Relocate Your Cameras
Make sure your cameras are within range of your router’s network. If they’re not, relocate your camera to a central place where the router signals are stronger.
9. Update the SimpliSafe App
If you’re using an outdated version of the SimpliSafe Home Security app, update it to the latest version or reinstall it to resolve other app issues.
10. Resync the Base Station and Router Network
If your base station gets disconnected from the router’s network, resync it again to fix the Simplisafe camera offline.
11. Factory Reset Your Camera
If none of the above methods work, try factory resetting your camera and base station. To reset your camera, press the pairing button at the back for at least 30 seconds until you hear a chime. The camera will then reboot and flash white, indicating it has reverted to its default settings and needs reconfiguring.
On the Whole
The information we explore here to surely assist you with easy solutions to fix the SimpliSafe camera offline issue. Additionally, you learn about the causes behind this error and methods to resolve it. Likewise, if you still seeking more information regarding Simplisafe cameras, then reach out to us!
FAQs
Why is Simplisafe App Shows Camera Offline But Live View Works?
It happens due to the Alarm system update or how you linked your camera nad base station.
How to Fix Simplisafe Doorbell Camera Offline?
To fix this issue, ensure to have a stable network connection, place doorbell in the router’s network range, or resync the camera with base station.
